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Successful Q & A
Getting the Session Started
- Walk toward the audience. The question and answer period of a presentation can often
be the most informal. Show that you are open to truly answering questions by walking toward
the audience.
- Raise your hand. When you ask "who has a question" — raise your own hand. This
creates a mirror response in the audience.
- Expect a response. Show your audience that you expect them to ask questions. If possible,
choose an individual or a group to question. For example, move to the appropriate side of
the room and say "I know that someone in Engineering wants to discuss . . ."
- Steer clear of "yes" and "no" questions. Begin your appeal to the audience with "why"
or "how". Try something like "How did the sales forecast look to you?" This type of question
begs for an explanation while a simple "Did the sales forecast make sense to you?" begs for
a simple yes or no.
- Wait for a reply. Give your audience enough time to respond. A good pause will not
hurt anything.
Answering Questions . . .
- Look directly at the person posing the question. This demonstrates respect and forces
you to focus on the question.
- Don't glance at notes or fumble for facts. Acknowledge that you are listening to
the question.
- Take your time. Take a breath, pause.
- Compliment the question, if possible. A simple "good question" is often enough.
- Repeat the question. Rephrase the question and at the same time — consider
your response.
- Answer the whole group. While one person asks the question, the whole group waits
for the response.
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POWER TIP #25 |
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Handling Questions
Make sure you are prepared for the
question and answer session of your presentation. Make a list of questions you
anticipate and formulate answers ahead of time. If possible, bring along facts
and figures for reference.
Bonus Tip!
Remember that no presenter has the
answer to every question. If you are unsure of answer, don't make something up
and risk losing your credibility. Instead, tell the audience you are unsure of
the answer but during the next break (or after the presentation) you will find
out. Make sure you follow-up with the audience. They will appreciate the extra effort!
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Basics
Delivery
